Billing Policy

Refund & Cancellation Policy

Last updated: 11 August 2026

This policy explains how EleosForms trials, subscriptions, cancellations, refunds, and billing disputes are handled. Payments are processed by Stripe and subscription invoices are issued in USD unless we state otherwise.

30-Day Free Trial

New subscriptions normally include a 30-day free trial and do not require a credit card at signup. Before paid service begins, an owner or billing contact must activate the selected package securely through Stripe. Starting a trial alone does not authorise a subscription charge. If the trial is not activated, paid service will not begin and EleosForms may restrict portal access or begin cancellation and data-retention handling after reasonable notice.

Taxes

Advertised prices exclude GST, VAT, sales tax, and similar regional taxes. Taxes may be calculated and applied by Stripe at checkout or invoicing based on your billing details and applicable tax rules.

Price Changes

If EleosForms increases the price of an existing paid subscription, we will give advance notice before the increase applies. Monthly subscriptions will not be increased during the current monthly billing period. Annual subscriptions will keep the paid annual price until the next annual renewal date.

If you do not agree to a notified price increase, you may cancel before the increased price applies. A cancellation made before a price increase takes effect stops future renewals, but does not usually create a refund for a paid billing period that has already started unless required by law, caused by a billing error, or approved by EleosForms.

Trial customers will normally receive the package price shown at signup when they activate the first paid billing period, unless they change package or billing period, accept a different offer, or receive notice of a price change before activation. The activation screen will show the applicable package price and regional taxes before payment details are submitted.

Cancelling a Subscription

You can request cancellation through subscription management or by contacting EleosForms support. Unless required by law or confirmed otherwise in writing, cancellation stops future renewals and access continues until the end of the paid billing period.

Refunds

Subscription fees are generally non-refundable once a billing period has started, except where required by law, where we have made a billing error, or where we approve a refund at our discretion. Approved refunds are normally returned to the original payment method through Stripe.

Annual Plans

Annual subscriptions provide a discounted yearly price. If you cancel an annual plan, it will not renew at the next annual renewal date. We do not usually provide pro-rata refunds for unused time unless required by law or approved by EleosForms.

Billing Errors and Disputes

If you believe a charge is incorrect, contact us as soon as possible with the invoice number, account email, and a short description of the issue. We will review the charge and, where appropriate, correct the invoice or issue a refund through Stripe.

Failed Payments

If a payment fails, Stripe may retry the payment and we may notify you to update your billing details. Access may be suspended, limited, or cancelled if payment remains overdue.

Data After Cancellation

After cancellation or deletion, portal access, hosted forms, submissions, and stored files may be disabled or scheduled for deletion. You should export any records you need before cancellation or deletion takes effect.

Contact

For cancellation, refund, or billing questions, use our contact page or write to PO Box 1397, Osborne Park DC WA 6100.